Technology Solutions Professional – Surface

Location: Melbourne
Job Type: Full time
Reference: 1102732


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As a Surface Technical Solutions Professional, you will be part of a team of specialized technical resources that support Microsoft sales teams in large sales and deployments of critical first party Microsoft hardware and software. The role will be based in Melbourne to support a number of key locations across South Australia. You will be a deep technical expert on Microsoft Surface technologies and will play a pivotal role in Surface sales engagements. The ideal candidate will have significant experience in customer facing roles, be a deep subject matter expert in hardware and operating systems and will have had success in delivering mobile solutions to Enterprise customers.


•      Drive the technical decision at the customer to buy, architect, develop or adopt their solution based on Microsoft technology:

o      Provide deep subject matter expertise on the entire Surface portfolio (Surface Hub, Studio, Book, Laptop, and future devices), Surface accessories, 3rd party accessories and Microsoft Windows operating systems in mobile scenarios and how these all come together to solve enterprise mobility needs across security, management, productivity and apps

o      Explain, demonstrate, and prove in-depth what Microsoft Surface solutions can do and how to enable and manage them for the largest enterprise customers by driving technical presentations, demonstrations, Architecture & Design Sessions, Proofs of Concept and Pilots, leveraging sellers in partner organizations or Microsoft Services as needed

o      Provide pre-sales technical support to enable customers and partners to architecture, develop, deploy and use Surface devices

o      Clear technical, competitive and security blockers to Surface sales

o      Drive architecture and technical discussion to lead security, privacy, and compliance discussions

o      Act with superior customer focus in mind as an integral member of Microsoft sales teams in generating excitement to fill and accelerate the sales pipeline using deep technical expertise in the core domain as well as in adjacent technologies

•      Be the connection and orchestration point for other technical resources:

o      Provide leadership on Surface in technical and seller communities within Microsoft and among key partners  

o      Engage with Channel team resources, creating a pod of resources working with and supporting channel partner efforts; leverage partners to lead on hardware refresh, upsell, and extend sales motions

o      Provide feedback to sales, marketing, and engineering on current and future product requirements, including customer impact and communicate competitive intelligence from the field

o      Communicate and escalate technical, architectural and competitive blockers and insight to their appropriate channel

o      Develop partner engagements for driving the sale, deployment, and adoption of Microsoft solutions

o      Orchestrate cross-workload solutions with other technical resources (internaly and from Partner) for other Microsoft products and services

•      Stay sharp and share your knowledge:

o      Maintaining and expanding personal, technical, competitive, sales and deployment lifecycle readiness in a service oriented world

o      Participate in internal Microsoft technical communities and in the broader industry through events, blogs, whitepapers, and articles for your domain  


•      Industry Experience. 3-5 years’ experience in driving successful device and mobility customer engagements with a focus on hardware, mobile devices and/or devices in enterprise scenarios (preferred)

•      Technical Depth. 5+ years technical pre-sales experience, consultative design, implementation, and/or support of hardware and operating systems sales (preferred)  

•      Excellent Communicator. Strong negotiation, organizational, presentation, product demo, written, and verbal communication skills with 5+ years of success in managing complex selling processes and managing various customers’ stakeholder relationships (primary: TDM, secondary: BDM) to get consensus on solutions and projects  

•      Executive Presence. Proven experience engaging with senior level executives with ability to articulate and demonstrate the advantages of hardware and devices to senior business, technical decision makers, and front-line technologists (preferred)

•      Performer. Highly driven person who consistently exceeds goals and expectations (required)

•      Collaborative Creativity. Able to work cohesively with members of the sales & services field, partners, and corporate sales, engineering, and marketing (required)

•      Exceptional problem-solving mentality leveraging internal and external resources when needed

•      Travel required: 50%


•      Technical knowledge of Windows 10 devices and the Surface portfolio (required)

•      Deep working knowledge of the following hardware and operating system areas:

o      Hardware specifications and use cases in enterprise environments  

o      Security & mobile device management

o      Skype for Business (required)

o      Office 365 (required)

o      Line of business apps (ISV and custom) (preferred)

o      Mobile productivity (preferred)


•      Bachelor’s Degree in Computer Science, Information Technology, or related field (preferred)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.