Technical Account Manager - Cloud Infrastructure

Location: Melbourne
Job Type: Flexible Working Arrangements
Contact: Andy Steeds
Email: email Andy
Reference: AUEXP138833_1504766245


About the Role

The opportunity has arisen to join Deloitte as a Technical Account Manager in our Cloud Infrastructure Consulting team. The role will be responsible for managing specific technical requirements for a client group and will support cloud based network projects.
As a Manager within our Technology, Strategy and Architecture practice, you will be expected to understand and apply Deloitte's methodologies for delivering our core services, design solutions and manage escalations where appropriate.
Responsibilities may include (but will not be limited to):
  • The development and management of client/stakeholder relationships
  • Problem and incident management ensuring that ensure SLA's are achieved and client expectations are met (or exceeded)
  • Supporting service transition for customers as services are added or removed
  • Maintaining a strong process of compliance, documentation and risk management
  • Ensuring quality and profitable services are performed to the agreed SLA
  • Attending client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
About You
The successful candidate will have experience covering the following areas of competency:
  • Managing, designing and guiding technical solutions surrounding network solutions
  • Engaging with a number stakeholders in complex/multi-customer environments
  • Technical experience and expert knowledge in at least one of the following platforms:
    • Microsoft Windows Server
    • AWS/Cloud
    • Citrix
    • VMWare
  • An firm understanding and comprehension of ITIL practices and principles
  • A strong communicator is a must, with the ability to lead, provide guidance to senior management and possessing a high level of customer focus.
About Us
We are innovative and different because YOU are… we pride ourselves on our team of diverse, high performing Deloitte Professionals who are talented, supportive, inclusive and social - and who are at the heart of our success. Our aim is to ensure that all our people feel comfortable to bring their whole selves to work, and as a result, create a workplace that encourages the true spirit of 'And different'.

From day one at our firm you'll be considered part of the Deloitte community and our development and career progression framework will help you develop the skills and capabilities you need to succeed - in every sense of the word. At Deloitte, we assume that you perform other roles within your life….you could be a student, a teacher, a passionate hobbyist and a caring family member. We recognise the importance of balance and embrace agility, understanding that this means different things to each and every one of our employees.