Service Manager

Location: Melbourne
Job Type: Full time
Reference: EME75

Manage a 110 Extra Services Aged Care Home
Permanent Full Time position, located in Central Melbourne.
Be an active and hands-on leader of a team where communication is valued and continuous improvement is promoted in accordance with accreditation and aged care standards.
Lead a culture that promotes positivity and safety while delivering our Model of Care that focuses on the individual emotional and physical needs of the resident.
Reporting to the Regional Manager you will liaise with all stakeholders to deliver best practice operational and clinical services, including allied health, hospitality, lifestyle and community activities.


Values driven culture
Salary packaging benefits
Leadership Capability Framework to support your career progression and development 
Camp Australia School Holiday Program
Thrive @ Mercy – our health & wellbeing hub supporting you to be the best you can be
Stepping Stones – our flexibility framework supporting your growth and work life balance
Fully funded childcare referral service
To find out more about these exciting initiatives, please visit Mercy Health Careers homepage (


Mercy Health is a Catholic organisation employing over 8500 people who provide compassionate and holistic care through our acute hospitals, aged care facilities, mental health programs, palliative and respite services, maternity and women’s health services, early parenting services and home care services.


Strong HR and people management skills including staff leadership and development, succession planning and experience in change management.
High level of communication and interpersonal skills with proven ability to engage residents, families, the community and both internal and external stakeholders.
Business acumen (i.e. budgets, efficient rostering, occupancy) and aged care knowledge relating to ACFI targets, accreditation and expected aged care standards.
The ability to unite and lead a team that is focused on high performance in a values-driven culture. 
Demonstrated understanding of person-centred care and ability to work in a team environment.
Current AHPRA registration as a Registered Nurse desirable, not essential.
Demonstrated experience managing an Aged Care facility 
At Mercy Health we pride ourselves on embracing diversity and foster an inclusive culture where individual differences are respected and celebrated. We encourage applications from people of all ages, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander Peoples.

To be the successful candidate you must meet the position requirements as well as provide a current Police Record Check and Working with Children Check.


Enquiries to:  Rami Kamel, Regional Manager on 0432 705 306 

Quote Ref No: EME75

Applications Close: Sunday, 29 April 2018