Service Delivery Manager

Location: Sydney
Job Type: Full time
Reference: 40016807_12042018

CommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.

Your new team

We are accountable for the end-to-end operational delivery of business services to the different CBA businesses.
We represent IT Service Management Operations (ITSMO) to the CBA Business, and we represent the CBA Business to ITSMO

Our Key Responsibilities:

Your new role

As Service Delivery Manager, you are the primary point of contact for the Service Owner and Service Manager in relation to a cluster of services provided by our ITSMO team.
You will enjoy being accountable for reporting and driving the continual performance of ITSMO Operational Teams across the Service Management disciplines including:

• Incident Management
• Problem Management
• Request Management
• Change and Release Management
• Availability Management
• Capacity Management
• Service Continuity Management
• Risk Management

As you would expect you are also the point of escalation for any material breakdowns in the delivery of those services and you also  assist in coordinating service delivery across multiple teams and IT Systems.

Your goal is to ensure high levels of availability, performance and resilience, delivering exceptional customer experience and great value for money for the IT Services that you manage.

What will you need to succeed?

You will most likely be a service delivery manager with experience in financial services or within a large complex environment and looking forward to joining a diverse team of dedicated people who love what they do. Like us you will be keen to drive improvements and change and always have a keen eye on productivity and improvement. You will value flexibility and diversity and most likely have a sense of fun!

What next?

Working here is all about your engagement ability, technical expertise, your ideas, and your willingness to bring a fresh perspective to the way we do things.