Build your career and Australia’s future.
As the Senior Product Manager, you will lead the product ownership of VAS (Value Added Services) within the Migration and Disconnections (M&D) function. The VAS portfolio includes specialised products and services that improve the nbn migration experience, catering for the differing needs of various population groups, organisations and applications. The purpose of the team is to develop, maintain and drive the nbn approach and implementation for VAS, including end to end ownership of the ‘product and service’ sets and development of strong industry relationships. Your role includes driving consultation with key industry stakeholders (including external application service providers (ASPs), business stakeholder groups and industry stakeholder groups) to support delivery of nbn’s commercial objectives and improve the customer and end user experience.
Your role is also responsible for ideation through to delivery of programs, services and process improvements to deliver a migration experience for these end users that reflects the nbn value of “We Care”. As the Senior Product Manager, you will be responsible for developing and delivering the strategy and innovation roadmap for VAS, to enhance the value derived from the nbn network and customer experience for the EUs along with results tracking /reporting and driving business process excellence
You will work with the M&D team as well as a broader virtual team across a range of nbn divisions, including Marketing, IT, Contact Centre and other nbn teams and will directly manage sensitive internal and external stakeholder relationships including producing briefings and advice for senior management, Shareholder Ministers, manage cases escalated from the Minister and other senior executives, and may require representation of nbn at large scale events in relation to key ASP focus areas.
Please note that this role will be a permanent position.
A bit about your role
As the Senior Product Manager, you will be accountable for:
- Product management and development for VAS portfolio including strategic approach, innovation roadmap, customer experience improvement.
- Implementation of product developments and product improvement programs for VAS
- Development and management of the processes that form part of the VAS offerings
- Reporting and analytics associated with the portfolio
- Develop policy and strategy for VAS related products
- Develop and deploy Industry Engagement Framework and work with external organisations, to drive M&D deliverables
- Act as the SME on M&D programs of work
A bit about you
You will come with solid product management experience gained through end to end ownership of portfolio of products in a risk mitigation space dealing with sensitive end users in a complex organization. To be successful in this role, you will come with demonstrated stakeholder management experience and ability to professionally engage with, present to, influence and persuade senior stakeholders.
Tertiary level qualification is mandatory.
Life at nbn
At nbn our people have a clear and shared purpose - to empower Australians to redefine the way they live, work and play into the future. As one of the largest infrastructure projects ever undertaken in Australian history, you’ll be part of a groundbreaking team helping to build a brighter future for the country.
In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.
We are proud of our inclusive culture where diversity is welcomed. We encourage people of all backgrounds including people of all ages, women, people with a disability and Aboriginal and Torres Strait Islander peoples. We provide a flexible, supportive workplace ensuring that all employees have the opportunity to thrive and grow.
Continue the conversation
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.