Customer Experience and Retail Strategy (CERS) provides strategic direction and insights to the Retail Bank, designs and delivers new capabilities and assets for the Group, to enable us to better meet needs and drive a superior customer experience.
About the Team
The Retail Banking Services Organisational Change Management (OCM) team is a high performing team with far reaching networks across CommBank. We are a part of the Customer Experience and Retail Strategy team and are focused on creating a superior change experience for our people. We work on strategic projects within the Retail Bank and are committed to bringing out the best in each other to achieve desirable outcomes for our staff and customers.
About the Role
We are seeking a Senior Change Manager to define and lead the change management approach and delivery for a program or portfolio, to ensure the change is effective and sustained. You will work closely with Portfolio Executives, Product Owners, Business Sponsors, scrum teams and key stakeholders to understand and manage the change for your project and guide others to do the same. Your projects will be impacting thousands of people, giving you the opportunity to use your Agile mindset, think creatively and design a change approach that is fit for purpose. You will collaborate effectively to:
Key to your success will be your resilience and adaptability to work in a fast paced environment that demands constant improvement and a dynamic response to change. A results driven individual, you will possess the ability to lead others through ambiguity and evolve the change solution with agility to meet business needs.
What will help you succeed?
We offer you the opportunity to expand your career surrounded by a skilled and successful group of individuals. Our remuneration packages are highly competitive and you will have access to a range of exclusive and exciting benefits.