Retention Specialist, Life Insurance

Location: Sydney
Job Type: Full time
Reference: 40012788_13032018

See yourself in our team

At CommInsure, we pride ourselves on helping our customers when they need it most. To ensure that we meet this important challenge, everyone takes accountability and works together as a team. We strive to keep the customer at the centre of everything we do and be responsive, reliable and follow through on our promises.

Life Customer Solutions, within CommInsure, manufactures consumer Retail and Direct insurance through Life Insurance, credit and simple life insurance via the Retail Banking network, Financial Planners and online.

Do work that matters

As a Retention Specialist your aim is to provide support to business growth, profitability and retention through proactively servicing customers.  This will be achieved by contacting customers at key points in the customer life cycle, with the aim to add value to them and to build a strong relationship between the customer and CommInsure.

You are responsible for retaining CommInsure business with our high risk clients through excellent customer service, needs analysis and utilising established retention methods.

This will include the provision of general telephone advice across a range of specific strategies.

On any given day you will

Shift details

You will be available to work between the hours of 8am - 8pm on a rotating roster and may sometimes be required to work on Public Holidays.

We’re interested in hearing from people who possess:

Your path looks like

If you live the values and demonstrate the people capabilities we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people; through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At CommBank you can be you.