Full Time Customer Sales & Service Consultant - Melbourne Discovery

Location: Melbourne
Job Type: Flexible Working Arrangements
Reference: 591504


We’re Australia’s leading telecommunication and technology companies and one of the country’s largest and most iconic organisations. We’re putting the customer at the heart of everything we do and finding ways to help people connect in new and different ways. And that’s where you come in, to help us realise our vision to create a brilliantly connected future for everyone!


We’re all about helping our customers connect faster, better and smarter – so your flair in making the complex simple, and ability to deliver a unique, memorable experience to every customer, every time, is what we aim to achieve every day here at our Telstra Melbourne Flagship store.

Whether you’re helping with a customer’s mobile needs, talking to them about their news and entertainment preferences so that you can tailor a FOXTEL™ from Telstra package for them, or offering technical support, you’ll have the know-how and the attitude to make every customer feel like they’re a VIP.


  • Telstra Store Melbourne Discovery, Corner of Bourke and Swanston Streets, 246-260 Bourke Street, Melbourne
  • Multiple Full time Positions Available
  • Store Hours: Monday to Wednesday 9.00am - 7.00pm, Thursday and Friday 9.00am - 9.00pm, Saturday 9.00am - 6.00pm, Sunday 10.00am - 5.00pm


To do well in a retail career with us you’ll need to be confident, knowledgeable and resilient; with a natural enthusiasm for working with people. Plus, you’ll need:

  • demonstrated interpersonal communication skills – allowing you to effortlessly develop rapport with customers and drive customer advocacy
  • previous experience in a fast-paced retail environment is a must

Plus, an ability to speak another language to liaise with our local customers, is a bonus!


If you have the drive and passion for delivering a brilliant customer service experience, welcome the challenge of achieving sales targets and would thrive as part of a fun, dedicated team – connect with us and apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex