About the opportunity:
In this role you be the key liaison between the business and master data management teams to ensure integrity of data is maintained. You will maintain optimum data processes, champion continuous improvement and provide coaching and training.
Key responsibilities of this role:
•Develop and monitor control reporting across customer and site master data activity
•Provide support to the Global SAP template owners in performing user acceptance testing for changes, regression testing, managing change requests, attending design forums and supporting system rollouts.
•Provide support and coaching to BPO partners in day-to-day data maintenance processes
•Represent the centre of expertise for GBS ANZ in our ERP systems (SAP, ISP, GenPlus, Siebel) and components of various satellite systems through the process of analysis, investigation and coaching
•Identify areas for improvement and analyse the root cause of errors in pursuit of CI and driving best practice process and to reduce the number of errors occurring and minimise rework
Essential experience and job requirements
To be successful in this role, you will have experience managing and maintaining data integrity in corporate systems in a large corporate environment or customer service environment.
Other essential attributes include:
•Highly developed understanding of the large corporate systems such as SAP, ISP, GenPlus, Siebel
•Understanding of continuous improvement tools and techniques
•Experience of working in fast-paced delivery oriented environments
•Collaborative and results focused approach
•Proven experience in problem solving, analytical skills and continuous improvement
•Degree level qualification in a related discipline preferred
Most importantly, you will be passionate about continuous improvement and driving an innovation culture within the business through communication and delivery.
Other Requirements (e.g. Travel, Location)
Full time/perm role
Desirable criteria & qualifications
Is this a part time position?
We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.
Global Business Services (GBS) is BP’s shared services organisation. GBS add value by standardising and modernising business activities, whilst maintaining a robust control environment and driving operational excellence. There are five GBS Centres globally, situated in Europe, Africa, Asia, America and ANZ and Central Teams across all locations as well as the UK and Houston.
GBS ANZ provides a broad range of integrated customer solutions, supporting BP's operations across Australia and New Zealand. Supporting both BP and Castrol brands, GBS ANZ delivers accounting and banking operations, logistics/scheduling operations, customer service and sales, credit management, financial reporting and HR Services.
With a strong focus on continuous improvement and innovation, GBS ANZ is a true leader in a highly competitive shared services landscape.
GBS ANZ takes pride in being the engine room for BP with more than 400 employees; we partner with BP to serve more than 100,000 end customers and process $40 billion worth of transactions per annum.
All roles in BP Global Business Services offer some form of agile working to enable you to integrate your work and personal commitments. Talk to us about what agile working could look like for you.
Corporate & Functions