At CommBank we never lose sight of the role we play in other people's financial wellbeing. Our goal is to help people and businesses move forward, to progress, to make the right financial decisions and achieve their dreams and aspirations.
We are focussed on customer service excellence and rated #1 in customer service of the major Banks in Australia.
What will you do?
As a Customer Service Manager you will lead a team of passionate and motivated sales and service professionals to achieve targets and create great customer experiences. You'll lead and coach your team to meet customer needs as well as identifying referral opportunities to a team of Personal Lenders, Mobile Bankers, Financial Planners and Insurance Specialists. You will be instrumental in supporting the Branch Manager towards achieving overall business objectives and customer satisfaction targets. You will foster a culture where your team acts with integrity and accountability, placing the customer at the centre of every interaction
What will help you succeed?
You are highly motivated with the ability to inspire and lead teams to achieve targets in a busy, driven and structured environment. Successful candidates will be able to demonstrate their absolute dedication to the customer experience as well as a proven ability to motivate and coach teams in providing solutions to customers needs.A strong sales and service background with experience as a leader is important.