Dispute Resolution Case Manager

Location:
Job Type: Full time
Salary:
Reference: 40036810_08102018

About Us

Group Customer Relations (GCR) is the Commonwealth Bank’s team of dispute resolution experts.

Customers today have greater expectations of us, and when we fall short GCR helps to make things right. We listen and respond to customer complaints – often the most complex – using advanced investigation, problem-solving and negotiation skills to improve customer experience, deliver fair outcomes and repair relationships.

Our aim is to build loyalty for life by:

About the Roles

As a Dispute Resolution Case Manager within GCR, you play a critical role in listening to customers, investigating complaints and putting things right where we have done wrong.

We are recruiting across all areas of GCR which means that successful candidates could be working across a range of Commonwealth Bank brands including home and business lending, everyday banking, credit cards, transactions and payments, CommSec, advice, general insurance and superannuation.

With a commitment to doing what’s fair and ethical, you will be part of a team that delivers exceptional customer experience and fair outcomes while managing complaints received directly or via external dispute resolution schemes.

Your role is to:

What will help you succeed?

What next?

We offer you the opportunity to expand your career surrounded by a skilled and successful group of individuals who are passionate about our customer. Our remuneration packages are highly competitive and you will have access to a range of exclusive and exciting benefits.

We work flexibly, but we’re always connected as one team supporting each other to find the best solutions for our customers and our business. This may mean working at our offices located in Parramatta and Sydney CBD. We develop great careers so people can develop the skills and experience to play to their strengths. We love the mix of perspectives and different ideas that come from a truly diverse and inclusive environment where you can bring your whole self to work. And we encourage involvement with the community, with a proud 100-year history of our people supporting charities through the Commbank Foundation.