Complex Customer Service Consultant - 12 month fixed term contract

Location: Adelaide
Job Type: Flexible Working Arrangements
Salary:
Reference: 595473

We’re all about helping our customers connect: faster, better and smarter. And that’s where you come in, to help us realise our vision to create a brilliant connected future for everyone!

We're looking for a proactive Complex Customer Service Specialist to manage difficult customer enquiries, customer and internal escalations, and process issues promptly and efficiently to the customer’s satisfaction. Reporting to the TIPT Delivery Manager, you'll be working with Enterprise customers to understand their requirements, interpret standard and bespoke orders and offer professional service for our Telstra IP Telephony product suite. We will be impressed by your passion to deliver both new services and modifications on to a high quality and on time.

Through your approach you will build customer advocacy by ensuring right first time and on time delivery, while meeting quality requirements across a high volume of concurrent implementations and escalations. You will also manage technical challenges by building and maintaining a depth of technical skills in the Telstra IP Telephony (TIPT) products (TIPT, SIP Connect , Enterprise Trunk, Skype for Business, TCCCP, TCCCG) with the capability to learn and support new products and ‘out of process’ customer requirements.

To be successful, you’ll bring: -

  • Demonstrated excellence in customer service experience
  • Excellent communication skills (both written & verbal)
  • Microsoft Office (particularly Excel & Outlook)
  • The ability to prioritise and work to deadlines
  • Attention to detail
  • Knowledge of Telstra systems (highly advantageous)

Interested? Apply Now!

If you're excited about the opportunity to be part of vibrant team, committed to delivering amazing experiences for our customers – this could be the role for you! We offer training and development and the opportunity to work on the latest IP technologies. This is a great opportunity for a customer-focussed and energetic self-starter, someone who is able to interpret the client’s requirements and translate them into solutions using Telstra’s leading IP telephony products. If you have a strong understanding of (and experience) provisioning processes, including order entry, design and activation in support of customer requirements, we are keen to hear from you!

It's no secret that we expect a lot from you. A job at Telstra is like no other you've had. You'll be challenged. You'll be inspired. And you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: tel.st/allrolesflex"