The opportunity has arisen to join Deloitte as a Technical Account Manager in our Cloud Infrastructure Consulting team. The role will be responsible for managing specific technical requirements for a client group and will support cloud based network projects.
- The development and management of client/stakeholder relationships
- Problem and incident management ensuring that ensure SLA's are achieved and client expectations are met (or exceeded)
- Supporting service transition for customers as services are added or removed
- Maintaining a strong process of compliance, documentation and risk management
- Ensuring quality and profitable services are performed to the agreed SLA
- Attending client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
Supporting and managing AWS public cloud infrastructure environments
ITIL Experience - using an enterprise System Management tool like ServiceNow to deliver complex Incident, Problem, Request and Change management support services
DevOps experience from an ongoing operational support perspective
ITIL Certified - Foundation as a minimum
Supporting and managing Content Management Systems - SiteCore experience a nice to have
Supporting and managing API integration solutions - MuleSoft experience a nice to have
Supporting and managing Container based environments - OpenShift and Kubernetes a nice to have
Supporting and managing automated CI/CD environments - Terraform, Bamboo or equivalent experience nice to have
From day one at our firm you'll be considered part of the Deloitte community and our development and career progression framework will help you develop the skills and capabilities you need to succeed - in every sense of the word. At Deloitte, we assume that you perform other roles within your life….you could be a student, a teacher, a passionate hobbyist and a caring family member. We recognise the importance of balance and embrace agility, understanding that this means different things to each and every one of our employees.