The Impact Assembly Facilitator

Location: Sydney
Job Type: Full time
Contact: DCC Jobs
Email: email DCC
  • Meaningful work that makes a direct impact on society
  • Sydney-based role, some travel within Australia expected
  • 2 year contract with the potential to extend

Join PwC's The Impact Assembly as a Facilitator to help scope, design and facilitate the way people collaborate to solve complex social problems in Australia.

The Opportunity

PwC is rethinking the role of business in society. Our global purpose is to "build trust in society and solve important problems". We do this every day through our work with leading businesses, governments and non-profit organisations.

We know that most complex social problems cannot be solved by any one organisation working alone. That’s why we established The Impact Assembly: a social venture that helps groups solve complex social problems, collaboratively.

Some of the issues The Impact Assembly is currently focused on in Australia include driving indigenous equality, transforming the education system, tackling mental health and accelerating collective action on chronic health issues.

We have also recently launched a cross-sector initiative to end homelessness in Australia in a generation (The Constellation Project). This is the first initiative of this scale and ambition in Australia, to which PwC is making a 3 year minimum commitment to harness the skills of our people and invest The Impact Assembly team in driving a collaborative effort. We are serious about reimagining our role in society and demonstrating what’s possible when business steps up to this challenge.

The Impact Assembly is part of PwC's Social Impact portfolio. We were originally incubated within PwC's The Difference, which uses the foundations of the MGTaylor methodology to enable collaborative problem-solving for PwC’s largest commercial clients. The Impact Assembly makes this capability more accessible and affordable to groups tackling complex social issues.

Our process draws on MGTaylor, Social Labs and human-centred design methods. It provides a way to harness the collective intelligence of people across the business, government, non-profit and philanthropic sectors to generate new thinking, insights and solutions. We help groups define the shared outcome they are trying to achieve, align action and create collective impact over time. Some groups we work with for several years; others for the duration of a single event design and facilitation process (3-4 months). We also work with non-profit organisations to enable organisational transformation in pursuit of greater social impact.

You will…

The role involves leading complex, multi-stakeholder engagements with clients who are focused on achieving social outcomes. This includes "collectives"(collaborations between government, business, non-profit and community) as well as transformations of single non-profit organisations. Your role will involve enabling these groups to scope and articulate the outcomes they seek to create, design the pathway towards achieving it, and engage broader groups along the way to build shared ownership and alignment. This includes designing and delivering individual events as well as long-term collaborative processes over several years.

You will be operating in an environment that encourages innovation, creativity and collaboration. You will typically be working with a collaboration designer, the client design team and a team of knowledge workers to deliver these collaborative engagements in a variety of formats, size and complexity.

You will also be responsible for identifying new opportunities for social impact in the market and working to incubate collective change efforts.

The Impact Assembly Facilitators require:

  • Collaborative leadership style - Works well with the team and creates an environment that is fostering input and creativity, respects ideas for event design and delivery from all team members. Understands all roles and the impact of decisions across the team.
  • Systems-thinking mindset - ability to see the bigger picture relating to a particular social issue, identify patterns and relationships, opportunities for feedback and improvement, and awareness of potential unintended consequences
  • Ability to unpack a problem and focus on outcomes - Ability to unpack a social or client problem, define outcomes, explore the possibilities and identify the appropriate scope, objectives and path forward
  • Lead design meetings and coach design team - Ability to scope and design an event together with the design team, run an effective design process, manage a team of stakeholders through a conversation process to get to the required outcomes and coaching key stakeholders towards outcomes
  • Expertise in collaboration design - Use the models, patterns, and MG Taylor resources to structure an experience for the participants that enables them to reach their objectives (and/or expertise in Social Labs methodology, Theory U or similar)
  • Personal presence - Ability to 'hold' the room and have the attention of the participants. Develops a genuine connection with the group. Able to establish authority. Effective transitions and agility - Clearly introduce an exercise, how it ties to the work already done and to the overall objectives. Ability to shed light on a particular issue that has been raised or something the group is struggling with by use of a model, story, or further questioning. Ability to recognise when to let the group talk and when to move them along and at times course correct the event design during delivery
  • Ability to build networks in the market, generate new client opportunities, and scope, design and pitch proposed approach

About you

You are passionate about finding innovative ways to solve society's most complex problems. You are a systems thinker. You have the creative thinking, optimism and resilience needed to make working in complexity your day job, and are confident leading in ambiguous situations.

You have 10 years' professional experience in MGTaylor facilitation (or Social Labs/Theory U), with a solid background in leading complex engagements. You have knowledge of collaboration principles and design-thinking to shape transformational Design Forums and collaborative engagements over several years across a broad spectrum of social problem areas. This includes the ability to independently scope and sell opportunities to new clients.

You are a boundary-spanner: with demonstrated ability to work with credibility across sectors, connecting dots between senior leaders in business, government and non-profit. This includes a deep understanding of and experience within the NFP sector and the ability to think strategically about what it will take to generate social impact.

You are a great communicator: able to translate complex information, ideas and concepts effectively and simply in different contexts. You demonstrate a balance of analytical, emotional and creative intelligence while working together with your clients and colleagues. You thrive in a collaborative and innovative culture and want to join a firm that values problem solvers: the kind of people who reimagine the possible for their clients and key stakeholders.

Your colleagues can vouch that you:

  • Act with integrity and show care for the people you work with
  • Are organised and effective, with a service-oriented approach
  • Demonstrate an ability to work with different behavioural styles and situations
  • Are a lifelong learner who is curious about the world around them

Sound like you? Read on.

What we offer

Working for PwC's largest professional services firm you'll join a global network spanning 157 countries that delivers meaningful outcomes for a wide range of clients. We have state of the art offices and premium technology. Fostering an inclusive culture and embracing differences is at the core of everything we do. PwC empowers you to be yourself and work with people from many backgrounds to achieve things never thought possible. Up for a challenge? We're committed to helping our people unleash their potential. Hard work doesn't go unrewarded and industry best coaching, mentoring, training and development are ready and waiting. If you hold a genuine desire to make a difference and want to surround yourself with like-minded, talented and driven individuals who strive to do the same, apply now.

Kristen Mason is the Recruitment Manager for the role. As the team experience high volumes of applications, we appreciate your patience to allow for a timely and fair process for all. #LI-PWCLMT