Client Account HR Manager

Location: Canberra
Job Type: Full time
Reference: 00605031

Client Account HR Manager

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


The Client Account HR Lead (CAHRL) provides relevant, multi-dimensional HR leadership to our largest and most complex accounts in order to drive business results.

The CAHRL partners with Account Leadership as a trusted business advisor working to understand the strategic vision of the account and the clients’ business goals to inform the overall talent strategy for the account.

Working in sync with GU HR (HRBP’s, Talent Strategists, Total Reward, Employee Relations), the CAHRL is the single point of HR contact to Account Leads helping to mitigate the complexity the Accounts Leads face when managing people activities across all the Accenture businesses, career tracks and locations.

With a holistic HR view, the CAHRL will understand the drivers that are relevant to the account and develop a talent agenda that is meaningful and impactful to the account.

Key Responsibilities

Business Strategy

Define and implement HR strategies that align with the DTE’s/OG’s strategic vision, the Account objectives and the Client business priorities.

This will be achieved through:

  • Partnering with the Account Lead and Commercial Office to align talent priorities with the business strategy.
  • Driving the implementation of talent priorities and measuring effectiveness through metrics driven analysis.

Create and implement innovative solutions

Taking global best practices, facilitate fit for purpose roll out of initiatives across the Account. Key focus areas are likely to be employee engagement, retention and performance achievement.

This will be achieved through:

  • Co-creation with the Account (e.g. Leads, People Program Advocates, HRBP) to design or modify initiatives that meet the needs of the Account
  • Maintaining a disciplined approach to leading the communications plans and change programs (e.g. project plans, stakeholder matrix, risks & issues, lesson learned)
  • Evaluate success or otherwise of initiatives to continually evolve and improve initiatives
  • Share best practices across the CAHRL ecosystem

Deliver the HR Lifecycle across the Account

Optimise key employee lifecycle events that impact at the Account level. Including, but not limited to, Performance Achievement, key employee retention, exit interviews, employee relations.

This will be achieved through:

  • Deep understanding of GU HR practices and programs in order to advise or implement at the Account level.
  • Act as the key conduit to GU HR on Account level concerns and / or best practices to enhance a shared understanding of HR across Accenture.