- Become part of Australia’s most respected bank
- Create an engaging work environment where customer advocacy is highly valued
- Support our customers and community to achieve their home ownership and finance goals
We're in the business of building confidence, of meeting people wherever they are and guiding them to where they want to go. If you enjoy working in vibrant and energetic teams and are inspired by helping customers achieve the right outcomes, then this is a fabulous opportunity for you.
NAB Retail is the largest division within NAB’s Consumer Banking Division. With over 5,400 people, our network of over 600 branches means our people are the face of NAB.
In fact, over the past financial year over 2.6 million Retail customers have visited one of our branches seeking our support and guidance.
About the role
The role of Branch Manager is responsible for the overall business performance of the branch. The manager drives activities to achieve business performance through inspirational team leadership, cross channel collaboration and strategic business development activities.
Leading and inspiring your team to be successful is a significant component of the role. This is achieved through coaching your team to have inspired conversations with customers, uncovering genuine needs and overcoming obstacles by working together to fulfil these, driving the right customer satisfaction scores within your business.
As a community leader the role of Branch Manager is also responsible for building and maintaining trusted relationships externally with our local customers, business leaders and community partners. This is balanced with coaching and growing a team of great Bankers to deliver a consistent, positive signature customer experience.
All new business leaders receive a tailored onboarding and training program to cater for their level of expertise. Further development goals will be linked to your career objectives and form part of your individual development plan.
When considering the essential requirements of this leadership role, existing business leadership within banking is preferred, including exposure to mortgage or credit products, which will help ensure the right experiences’ will continue for our team members and customers in branch.
If you wish to do more for our customers and see your career at NAB grow, you will be an Australian citizenship or hold current permanent residency status to apply.
We embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the community that we serve.
At NAB we support workplace flexibility. Have a chat to us about how this can work for you…
Advertised: 05 Feb 2019 2:00 PM AUS Eastern Daylight Time
Applications close: 19 Feb 2019 4:55 PM AUS Eastern Daylight Time